Shipping policy

This Shipping and Delivery Policy (Policy) applies to BeBold Active Pty Ltd ABN 68 665 484 391 trading as BeBold Active, BeBold Lifestyle, BeBold Country and any business in Australia it operates, the website www.beboldactive.com.au and any other website it operates (referred to in this Policy as we, our and us).

* Please be advised that we are currently unable to deliver parcels to Russia or Ukraine. We hope to recommence shipping to these locations as soon as possible.

Orders placed Mon-Fri (excluding public holidays) will be dispatched within 24 to 48 hrs.
Orders placed on the weekend will be dispatched within 24 to 48 hrs of the next business day.
Please allow for a minor dispatch delay on launch days and sale days as we work to pick and pack high order volumes.

Orders will be processed and delivered Monday-Friday, except in cases where there are national holidays.

Please be aware that orders placed during national/public holidays may experience longer processing and delivery times.

DELAYS

Please know, we are working as fast as we can to meet all delivery times but sometimes there may be delays. This can occur for a number of reasons including but not limited to courier delays, logistics and bad weather.

If your package is delayed, please know that we will keep you updated as much as possible.

If you are having any trouble with your order being delayed please feel free to get in touch with our team at info@beboldactive.com.au

CUSTOMS

Items for delivery outside of Australia may have to be cleared through customs.

Some countries charge a duty or tax on imported parcels over a certain value. If your order exceeds this amount, you may be asked to pay a duty fee to receive your order.

Please contact your local Customs office for more information on charges for your country prior to purchasing and to better understand the threshold in your country.

Please note; BeBold Active does not cover import liabilities that are applied by the government of the destination country. BeBold Active will not be held liable or responsible for custom delays, duties or taxes that may apply. BeBold Active do not have control over these fees and cannot estimate how much these will be as they vary widely per country and per order value. BeBold Active is not responsible for notifying customers that their item(s) are awaiting the payment of customs duties and taxes. Duties and taxes are non-refundable.

In the event that you refuse to pay these fees, your parcel may be destroyed and a replacement or refund cannot be offered.

SHIPPING TIMEFRAMES

Upon finalising your order, there will be a number of delivery options to choose from. We know you’re excited to get your latest BeBold Active purchase, so we offer you the opportunity to select your preferred method.

SHIPPING RATES

We offer two different shipping options within Australia:

Standard flat rate shipping $10 (Free Shipping for orders over $99 AUD) Australia & New Zealand only
Express flat rate shipping $15 (Australia and New Zealand only)

How are changes made to this Shipping & Delivery policy?